This email was sent on behalf of supporters who went to Barnet on the 27/8/18
Posted: Mon Sep 03, 2018 7:15 am
In this email we sent regarding Barnet who over charged us supporters and the queue outside before kick off and the rule about away day tickets pricing is included for back up so if you went and kept your tickets hold on to them please.
I am sending this email on behalf of the Dagenham & Redbridge Supporters who attended The Hive on Bank Holiday Monday for the Bees v Dagenham & Redbridge match.
We have received numerous communications from our Supporters regarding the admittance prices they were charged, and the long queues experienced at the ticket booths.
I understand that the National League issued a Board directive for season 2018/19 which is contained in the latest National League Handbook, it is on page 178 and is item 5. The directive states
Home Clubs unable to supply a standing amenity to visiting Supporters or withdrawing a standing amenity to visiting Supporters must provide access to an appropriate seating area at the same price as the amenity offered to Home Supporters. Visiting Supporters must not be financially disadvantaged by being asked to pay more for seats where no standing facility is provided for them but is available for Home Supporters.
At the Hive last Monday Dagenham and Redbridge Supporters were charged seating prices even though no terrace was offered. Barnet supporters were allocated terrace space.
It is therefore my belief that our Supporters have been overcharged by £5 (adult), or £3 (concession). I would appreciate confirmation that this is in fact correct and what arrangements you will put in place for any of our Supporters who wish to apply for a refund.
I would like to express my concerns at the long queues experienced by our Supporters attempting to gain entry to the Hive. These delays sadly meant that some of our Supporters missed the start of the game and our GOAL!! My understanding is that orinigally there were 2 ticket booths open, which then went down to one and it is then that the queues started getting longer. Near to kick off 3 - 4 booths were opened, but despite your best efforts, the queues could not be cleared by 3pm.
We had a travelling support of nearly 400 and I wonder what will happen when other teams bring a larger support, for instance Chesterfield and Leyton Orient, who will both bring in excess of 1000 Supporters.
I await your response to the above points as soon as possible.
Patricia Shaw
Secretary
Dagenham & Redbridge Supporters Club
I am sending this email on behalf of the Dagenham & Redbridge Supporters who attended The Hive on Bank Holiday Monday for the Bees v Dagenham & Redbridge match.
We have received numerous communications from our Supporters regarding the admittance prices they were charged, and the long queues experienced at the ticket booths.
I understand that the National League issued a Board directive for season 2018/19 which is contained in the latest National League Handbook, it is on page 178 and is item 5. The directive states
Home Clubs unable to supply a standing amenity to visiting Supporters or withdrawing a standing amenity to visiting Supporters must provide access to an appropriate seating area at the same price as the amenity offered to Home Supporters. Visiting Supporters must not be financially disadvantaged by being asked to pay more for seats where no standing facility is provided for them but is available for Home Supporters.
At the Hive last Monday Dagenham and Redbridge Supporters were charged seating prices even though no terrace was offered. Barnet supporters were allocated terrace space.
It is therefore my belief that our Supporters have been overcharged by £5 (adult), or £3 (concession). I would appreciate confirmation that this is in fact correct and what arrangements you will put in place for any of our Supporters who wish to apply for a refund.
I would like to express my concerns at the long queues experienced by our Supporters attempting to gain entry to the Hive. These delays sadly meant that some of our Supporters missed the start of the game and our GOAL!! My understanding is that orinigally there were 2 ticket booths open, which then went down to one and it is then that the queues started getting longer. Near to kick off 3 - 4 booths were opened, but despite your best efforts, the queues could not be cleared by 3pm.
We had a travelling support of nearly 400 and I wonder what will happen when other teams bring a larger support, for instance Chesterfield and Leyton Orient, who will both bring in excess of 1000 Supporters.
I await your response to the above points as soon as possible.
Patricia Shaw
Secretary
Dagenham & Redbridge Supporters Club